OUR FOUNDATION

Principles	- to guide and counsel us in everything we do
Trust	- to forge stronger, longer-lasting relationships
Integrity	- in our dealings with customers and business partners
Excellence	- in everything we do for our customers and business partners
Professionalism	- in serving customers and working with business partners
Innovativeness	- to continually provide relevant products and services

OUR CORE COMPETENCIES

Our goal is to earn the confidence of our customers through disciplined underwriting, service excellence and product innovation. Ultimately, our mission is to provide the expertise and the options for our customers to make the best informed decisions for their insurance needs.

Just as importantly, we ensure that all our products and services continue to meet regulatory requirements, that our intermediaries are competent and properly trained, and that there is transparency in our pricing and terms of cover at all times.

Our Business Insurance Division focuses on offering a comprehensive portfolio of services to commercial enterprises. We cater to a broad spectrum of industries and niche sectors, including manufacturing concerns, logistic companies, engineering firms, traders and property owners. Besides private entities, we also count public-listed companies as our valued clients. Small businesses are not left out either, where we provide convenient insurance packages that are affordable and easy to manage.

Our dedicated underwriting team works closely with both intermediaries and customers. We make it our business to understand our customers' business well and that they are properly advised. Our underwriting ethos has been - unless we understand the business well, we do not underwrite it. And because each team member is a specialist in his or her chosen field, our underwriters are able to tap on one another's knowledge and experience. We also work closely with our reinsurance partners and other service providers like surveyors and lawyers.

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Our Personal Insurance Division offers protection packages for individuals and families. Whether it is for travel, personal accident, home, domestic maid, motor or hospitalisation insurance needs, each plan provides comprehensive coverage and options to choose from to best suit their needs and those of their family members.

Products are regularly enhanced to meet the changing needs of our customers, most of which are available for purchase online. Living to our reputation of being technology-driven, Tenet is proud to have launched Singapore’s first transactional travel insurance iPhone and Android phone mobile apps, and a microsite for smartphones to allowing our customers to purchase ‘TravelJoy’ insurance anytime, anywhere at their fingertips!

Customised products are also developed to meet the needs of specific customer groups under various insurance scheme arrangements.

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